Customer Guru

AUGUST 8, 2018

He advises Fortune 500 businesses on customer-centric CX strategy, goals, metrics, and procedures. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. His Heart of the Customer Journey Maps is powerful tools empowering businesses with customer loyalty.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

ijgolding

JUNE 9, 2015

Drives employee engagement and involvement — from the front lines to the executive suite. Develops and delivers ongoing CX (Customer Experience) interaction training to employees. Develop communication strategies and tactics to share the importance of CX with employees, customers, and the company.

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Answer Dash

APRIL 16, 2019

This simplifies employees’ daily decisions in alignment with corporate strategy. Customer goals are a universal rallying point for employee engagement and for cross-organizational coordination and collaboration. All living systems have dynamic, interdependent components that evolve together to greater maturity levels. “A

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76

ClearAction

NOVEMBER 21, 2015

Customer experience journey maps have been instrumental in showing work groups the need for collaboration. Studying the customer life cycle from the customer's viewpoint is eye-opening, especially when the research covers the end-to-end journey / cycle. Yet these are truths.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67

ClearAction

AUGUST 13, 2019

This simplifies employees’ daily decisions in alignment with corporate strategy. Customer goals are a universal rallying point for employee engagement and for cross-organizational coordination and collaboration. Core Customers Clarity.

Customer Experience 48

Customer Experience Enterprise Journey mapping Customer centricity 48