Win the Customer
DECEMBER 11, 2023
Net Promoter Score (NPS) A fundamental metric, NPS reflects the likelihood of customers recommending your brand to others. Monitoring these metrics allows senior service managers to ensure timely and effective support, thus enhancing the overall customer experience.
ClearAction
NOVEMBER 18, 2017
8 Customer Experience Metric Silos Mask Momentum Lynn Hunsaker. Metrics selection can be the most pivotal decision you make in your customer experience management strategy. The trick to successful metrics selection is to connect the dots between cause-and-effect. That’s because what gets measured gets managed.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
FEBRUARY 6, 2019
However, the silver lining in the gloomy cloud, as Thompson puts it, is that these companies do see improvement in metrics like customer satisfaction ratings, increased revenue, lower costs, and more employee engagement than in the past. Making a Business Case for CX Must Be a Priority.
Lumoa
JANUARY 19, 2023
Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey. Project management, to ensure that projects are well organized, completed on time and meet key metrics.
Nicereply
OCTOBER 4, 2022
Empowered employees create a great customer experience because they are more engaged. Leadership expert Joseph Folkman measured empowerment and employee engagement in a group of 7,000 employees. Employee satisfaction and employee engagement surveys are a fantastic way to measure how happy your employees are.
CX Accelerator
DECEMBER 31, 2018
They feel the pressure of meeting metrics but don’t know how and when to strike a balance. Find a way to measure employee engagement and hold the Supervisors accountable to this It sounds like they take measures and their accountabilities seriously…make them focus on this! They have a free or paid version.
ClearAction
SEPTEMBER 25, 2022
The CCXP exam has 100 multiple choice questions that are easier to answer when you have spent a few years in your career managing 5 areas: CX Strategy, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Metrics & Analytics. These include NPS, Net Promoter System, and customer journey mapping.
Expert insights. Personalized for you.
69 
Let's personalize your content