Employee engagement Gamification Meeting Time management 
CCNG
NOVEMBER 9, 2022
Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Automatically aggregate, synthesize and analyze collective data and present it in functional real-time management dashboards to every stakeholder.
Playvox
FEBRUARY 20, 2024
With five separate WFM schedulers handling schedules for different regions, scheduling for things such as daylight savings changes was difficult since not all regions changed time simultaneously. And, because the schedulers used different processes, it was a challenge to scale to meet the growing demands of their customer base.
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Playvox
NOVEMBER 15, 2022
Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. workforce feeling engaged and just 9% of the UK employees engaged at work. Employee burnout and dissatisfaction come at a high cost. Investing in technology that supports engagement.
Monet Software
APRIL 24, 2020
Others will find remote agents better able to meet increasing customer demand for off-hours service. And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Switching to an entirely remote workforce can solve many staffing challenges.
NobelBiz
APRIL 18, 2023
Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.
Noble Systems
MARCH 19, 2021
A blended system will let the same agents work on both inbound and outbound calls at the same time, managing the workflow to let incoming calls be answered and making outgoing calls to keep agents busy while they are waiting. Gamification takes otherwise routine tasks and makes them fun.
Noble Systems
JULY 24, 2020
WORKFORCE MANAGEMENT for Forecasting, Staffing & Resource Planning. Workforce Management (WFM) is the art of having the right number of skilled people, and supporting resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload.
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