Playvox

FEBRUARY 20, 2024

Once MongoDB implemented Playvox Workforce Management, these issues were resolved. The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate.

Management 88

Management Gamification Calibration Quality management 88

ShepHyken

JULY 1, 2016

But what if you are ignoring your greatest resources for improvement: your frontline employees? Feedback from customers and opinions of management can all be skewed due to a limited perspective. Ways you can open these lines of communication are: Weekly staff meetings with agenda items suggested from employees.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Monet Software

APRIL 24, 2020

Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. Management and motivational techniques are also required to overcome these new challenges. Early on, however, managers should be especially sensitive to how QM and performance feedback is delivered.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Integrity Solutions

JUNE 29, 2018

At the same time, sales managers may have to deal with performance issues or be forced to step in and take over when salespeople aren’t equipped to handle challenging situations or get deals closed. They may also have to invest additional time dealing with morale issues. The conversation that you have with yourself.

Sales 43

Sales Management Coaching Morale 43

Noble Systems

JULY 24, 2020

A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment. REAL-TIME MANAGEMENT TOOLS for Reporting & Monitoring. Motivation impacts everything in a contact center.

Call Center 87

Call Center Technology Gamification Analytics 87