Employee engagement Exercises Metrics Quality management 
SharpenCX
SEPTEMBER 29, 2021
As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. We’ve compiled four employee training templates to give you practical strategies to increase learning and training in your contact center. I understand. Where do you start?
Monet Software
NOVEMBER 11, 2020
Once an employee reaches burnout stage, you’re in crisis mode. As we mentioned in our previous post about short-term employee engagement for contact centers , burnout isn’t a sudden-onset problem. Unusually negative reactions to managers and coworkers. Declining customer satisfaction ratings and other metrics.
Playvox
AUGUST 15, 2022
Agents are happy with the flexible state of work, and managers are using it to drive recruitment. Overall, key metrics such as job satisfaction and retention rates have increased with the flexibility of remote work. That’s because 45% of employees are likely to stay longer at a workplace where they feel engaged and appreciated.
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