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Multiple Workstyles May Signal the Need for New Compensation Plans at Many US Contact Centers

Taylor Reach Group

But these “perks” only contribute to job satisfaction and employee engagement; they should not be viewed as a trade-off for fair and equitable compensation. Here’s why: The skillsets required to work successfully in a remote environment are even more critical when the employee is onsite in the contact center.

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Small Business Call Center Software Solutions

Noble Systems

And because they can connect from anywhere, smaller companies can take advantage of using a virtual call center for small business – staffing their teams with remote workers in multiple locations, rather than requiring a large site with physically-wired agent workstations. The Best SMB Call Center Solutions and Features.