2023 Customer Service Statistics for Contact Centers
Fonolo
APRIL 4, 2023
Source: Salesforce 51% of agents without A.I. say they spend most of their time on mundane tasks, versus 34% of agents with A.I. For example, only 13% of education institutions are using A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. with 41% using some form of A.I.
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