Aspect

MAY 15, 2018

It’s in the Uber app that minimizes your wait time after you hail a car. Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. It’s in the iRobot that cleans your floors. It’s the intelligence in driverless cars.

Contact Center 68

Contact Center contact center workforce Airlines Virtual Agent 68

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Studies show that computer-telephone integration r educes the average length of a call.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Studies show that computer-telephone integration r educes the average length of a call.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

aircall

MAY 16, 2017

This boosts collaboration, and agents perform better when their objectives and the link between success and payoff are clearly outlined. Try to make your whole operation (processes, automation efforts, self-service ressources, feedback collection, etc.) This saves both agents and customers effort, frustration, and time.

Customer Support 81

Customer Support Virtual Agent Coaching Accountability 81

Fonolo

APRIL 4, 2023

Source: Salesforce 51% of agents without A.I. say they spend most of their time on mundane tasks, versus 34% of agents with A.I. Source: Salesforce More financial services firms have adopted A.I., For example, only 13% of education institutions are using A.I. with 41% using some form of A.I.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

Fonolo

JANUARY 4, 2022

51% of agents without A.I. say they spend most of their time on mundane tasks, versus 34% of agents with A.I. More financial services firms have adopted A.I., For example, only 13% of education institutions are using A.I. How to Create a Customer Service Strategy. Source: Salesforce. Source: Salesforce.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142