TRUSTID

JANUARY 8, 2013

Trust, once the very essence of the financial industry, is gone. That’s according to the recent USA Today article, “Remember when trust actually meant something,” which says most of today’s major brands have implicit trust problems. Many are on a spinning treadmill trying to make up for lost customer and public trust. This certainly applies to today’s Caller IDs and ANI.

Banking 48

Banking APIs Engineering Accountability 48

TASKE Technology

JANUARY 10, 2013

Welcome to the new year. A new year is always a good time for stepping back and looking at things in a different light. Whether we do this to identify areas where we’ve made progress or where improvement is needed, these insights help us move forward by providing new perspectives. Managing the day-to-day operations of your contact center means that your focus is generally on the internal processes and occasional fires that need to be dealt with.

Contact Center 40

Contact Center Education Sales Management 40

Customer Interactions

JANUARY 6, 2013

'The recent FCC announcement of the voluntary agreement on text-to-9-1-1 is, to me, a major milestone on the Next Generation (NG) 9-1-1 road. I took three key points from this: First, the announcement signals the shift of text messaging to 9-1-1 from ‘early adopter’ to ‘mainstream’ The transition phase also ensures that texts to 9-1-1 that do not go to a PSAP (Public Safety Answering Point) will at least get a reply.

Technology 42

Technology 42