24-7 InTouch

MARCH 15, 2023

An outsourcing partner specializing in content moderation will be able to improve your moderation capabilities and better protect your online community, all while keeping costs down. Learn more about IntouchCX’s content moderation solutions today. And that is a win-win for your company and your players.

Customer Experience 52

Customer Experience outsourcing Metrics Surveys 52

JustCall

MARCH 15, 2023

Further, they need to integrate country-wise telecom operator infrastructure with their bulk SMS solution. Partnering with a global SMS gateway software provider can help in such instances. For companies running global bulk SMS campaigns, it’s necessary to comply with these regulations.

Marketing 122

Marketing Telemarketing APIs Best practices 122

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Attention government agencies and BPO partners! CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Let CXperts be your partner in success.

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Advertiser: The Office Gurus

While work-at-home has been an option for years, most nearshore BPO, contact center, and CX providers (for a variety of reasons) never adopted the solution. Partnering with a hybrid provider guarantees to brands that want no disruption in service and an immediate answer to any disaster. Reliable Connectivity. Business Continuity.

Contact Center

Speaker: Roger Lee, Director - Customer Success, Gridspace

How do you know your customer service professionals are providing appropriate products/solutions to better serve your customers/clients? How do you ensure that your customer service professionals are communicating accurate and complete information when they interact with your customers/clients?

Customer Service

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center