MiaRec

SEPTEMBER 2, 2024

Let's face it. Manual QA can be a real drag. It's tedious, time-consuming, and labor-intensive — and let's not even get started on the potential for human error. Here at MiaRec, we see firsthand the enormous time savings and service quality improvements our Auto QA solution can achieve for larger contact centers. However, for smaller contact centers with fewer than 25 agents, we also know that investing in a full-blown Auto QA solution might be out of reach.

Contact Center 59

Contact Center Quality management Management 59

TCN

SEPTEMBER 2, 2024

TCN’s UK Account Manager, Emma Reynolds, participated in a member webinar with the Credit Services Association on “How Tools Such as Voice Analytics & Workforce Management Help Support Employee Retention.” Emma examines how to use the functionality provided by these solutions to help, assist and train agents. These tools also give agents the confidence and […] The post Webinar: Voice Analytics & Workforce Management Help Support Employee Retention appeared first o

Analytics 52

Analytics Management Accountability 52

JustCall

SEPTEMBER 2, 2024

Starting a business is like setting out on a long journey. You wouldn’t hit the road without the right gear, would you? The same goes for managing your customer relationships. Think about the last time you had a great experience as a customer, what made that experience stand out? Chances are, the business had a system in place to understand and meet your needs.

CRM 52

CRM Sales Banking Management 52

OctopusTech

SEPTEMBER 2, 2024

Visual marketing refers to any marketing strategy that relies primarily on visual elements to promote a brand, product, or service. It takes advantage of visual content and design to connect with potential customers and drive engagement. The Rise of Visual Content We live in an increasingly visual world. Platforms like Instagram, Pinterest, YouTube, and TikTok have trained us to process information faster through eye-catching images and video.

Marketing 62

Marketing Advertising Technology Customer Experience 62

Advertisement

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience