JivoChat

MARCH 12, 2023

Over the last few years, using modern technology and tools in education has become increasingly important. With the arrival and development of online education resources, innovative language learning technologies have started dominating the education world. They became even more relevant and prevalent during the pandemic when restrictions were imposed on physical movement, limiting students’ access to classroom-based and in-person learning modalities.

Education 75

Education Technology Gamification Entertainment 75

TeleDirect

MARCH 12, 2023

If you run a business, you’ve likely heard of a KPI called CSAT—it determines how satisfied your clients are with your product or service. In fact, the term CSAT stands for “customer satisfaction.” This is a crucial factor in your success as a business. After all, dissatisfied customers are unlikely to return, nor will they speak positively about your brand to potential customers.

Surveys 62

Surveys Call Center outsourcing Best practices 62

JivoChat

MARCH 12, 2023

Running an international education business is a complex task that challenges you on so many different levels. The ultimate goal is clear- attract new students constantly and make sure they’re happy with your service. But just investing in marketing or product teams isn’t going to do the trick. You need to dig even deeper and improve every aspect of your business.

Education 75

Education Customer Support Customer retention Self service 75

Playvox

MARCH 12, 2023

Running a smooth and efficient contact center can feel like the ultimate struggle, but don’t worry, you’re not alone. Providing noteworthy customer experiences is a top priority for any business, and a well-run help desk, support center, or customer service center is the key to improving contact center performance. Research from Playvox shows us that having well-defined metrics is essential, but sometimes that’s all that is used to measure whether or not a customer service center is

Contact Center 52

Contact Center Gamification Metrics Quality management 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

JivoChat

MARCH 12, 2023

Have you ever heard of TikTok coins? If you use TikTok, probably you have already seen the coin icon at the top of your profile page. TikTok coins can be used to reward the content creators you like. Digital influencers and companies have the opportunity to monetize the videos they make to the platform through it as well. Check out the article to discover more about it.

Accountability 75

Accountability Personalization 75

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83