Callminer

MARCH 8, 2020

This article describes how contact center scheduling can be simplified with software and what you can do get the best solution for your organization.

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Best practices Call Center Contact Center 182

Russel Lolacher

MARCH 8, 2020

Millennials aren’t your enemy. I was at a conference not too long ago, where they had made some whimsical posters, highlighting possible frustrations of their business-focused audience. Jokes about call centres, humour about customer interactions… and one making a joke about how millennials would be easier to serve if they would just stop starring at their screens.

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Customer Care Advertising Marketing Engineering 80

NobelBiz

MARCH 8, 2020

Not long ago we talked about the alarming amount of people that fell prey to cyberscams in the first half of this year. Sadly, as the ongoing pandemic is still nourishing a general feeling of uncertainty among everybody, especially since unemployment rates have skyrocketed with a rate of 11.1% in the US alone (as of June 2020), and the FCC’s efforts against robocalls are yielding results , we can observe a worrisome rise in contact center fraud, as well.

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Contact Center Banking Call Center Accountability 52

ChaseData

MARCH 8, 2020

What happens when this virus hits those who work in densely populated facilities like your call center? Not only is it a public health hazard to continue operations as normal during these times, but it can also spell disaster if your company doesn’t have a workable disaster recovery strategy in place. This year, your call center disaster recovery strategy may be more important than ever.

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Call Center 52

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5CA

MARCH 8, 2020

International Women's day is here and we would really like to give it the attention it deserves. That is why we’ve asked Recruiter Ivana Bera, Senior Agent Ana Morazán, Traffic Controller Cinandi Botha and Administrative Assistant Sera Ozerinc to answer 5 questions regarding this important day and the position of women in general.

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5CA

MARCH 8, 2020

International Women’s day is here and we would really like to give it the attention it deserves. That is why we’ve asked Recruiter Ivana Bera, Senior Agent Ana Morazán, Traffic Controller Cinandi Botha and Administrative Assistant Sera Ozerinc to answer 5 questions.

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