aircall

DECEMBER 23, 2022

When businesses search for the right VoIP provider, Dialpad is bound to land on the list of cloud-based phone solutions to consider. So to help you choose the right business phone solution for your business, we’ve made a list of the top Dialpad alternatives on the market. . What You Need to Know About Dialpad.

voip 62

voip Coaching Analytics CRM 62

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. Nearly three-quarters (73%) say that such solutions drive business growth. Top 5 UC Predictions for 2023.

Surveys 176

Surveys Education Enterprise Technology 176

Global Response

DECEMBER 23, 2022

Our favorite call center software platforms include: Five9 Genesys Zendesk LiveAgent Platforms can provide basic solutions with call center software —allowing agents to handle inbound and outbound voice calls—or can provide robust contact center solutions for omnichannel support with AI assistance, knowledge bases, and more.

Call Center 62

Call Center Interactive Voice Response call center software Contact Center 62

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Attention government agencies and BPO partners! CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Let CXperts be your partner in success.

Government

Advertiser: The Office Gurus

While work-at-home has been an option for years, most nearshore BPO, contact center, and CX providers (for a variety of reasons) never adopted the solution. Partnering with a hybrid provider guarantees to brands that want no disruption in service and an immediate answer to any disaster. Reliable Connectivity. Business Continuity.

Contact Center

Speaker: Roger Lee, Director - Customer Success, Gridspace

How do you know your customer service professionals are providing appropriate products/solutions to better serve your customers/clients? How do you ensure that your customer service professionals are communicating accurate and complete information when they interact with your customers/clients?

Customer Service

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center