Call Experts

FEBRUARY 17, 2022

In that case, you know the pressure of finding an experienced company that can handle all of your call center services at an affordable price. Suppose you’re a business owner or manager that’s searching for the perfect contact center to help your clients, customers, or patients get the assistance they need.

Contact Center 98

Contact Center Customer Service Self service Call Center 98

CustomerSuccessBox

FEBRUARY 17, 2022

Gross Dollar Retention (GDR) is a metric for calculating annual revenue lost from a customer base, excluding any gains from expansion revenue (cross-sells, upsells), or price hikes. Gross Dollar Retention. Gross Dollar Retention is a metric that measures how well you keep your current customers.

Benchmark 52

Benchmark SaaS Customer retention Upselling 52

SmartKarrot

FEBRUARY 17, 2022

The podcast has them exploring topics like core values, product pricing , and more. In The SaaS Venture podcast, host Aaron Weiche, CEO of Leadferno and Darren Shaw, founder of Whitespark, discuss how they run their companies. Each episode is for 45 minutes, and there are two episodes per month.

SaaS 10

SaaS Best practices Coaching Marketing 10

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Retail customers value price above everything, but the importance of other factors varies for different brands. Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store.

Surveys

Advertiser: ZoomInfo

Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

Best practices

Advertiser: ZoomInfo

This buyers guide will cover: Review of important terminology, metrics, and pricing models related to database management projects. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

Best practices

Advertiser: Interactions LLC

Customer satisfaction has become more important than price or any individual feature. In today’s hyper-competitive market, every business must become a customer experience-first business. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Customer Experience

Advertiser: ZoomInfo

You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention This guide is designed to help today’s B2B sales leaders ramp up their effectiveness in any economic environment.

B2B

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center