CSM Magazine

SEPTEMBER 29, 2019

Internal customers are organizational or contracted employees to whom you provide information, products and services. They rely on you to give good service. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong internal customer relationships. That is too bad because internal customers are just as important as those outside the organization.Still, some employees fail to realize that everyone in the organization is a cus

Personalization 65

Personalization Consulting Consulting Customer Service 65

Transparent BPO

SEPTEMBER 29, 2019

This post — part three of our Expert Interview Series — features Brett Bayduss, Partner, Site Selection Group. Market saturation is one critical factor brands must consider when making contact center site selection decisions. The employee attrition, wage inflation, and hiring challenges due to increased competition that often accompanies saturated markets can have a devastating impact on the company’s performance and profitability.

Contact Center 54

Contact Center Marketing outsourcing Metrics 54

JivoChat

SEPTEMBER 29, 2019

How to work with remote teams? That’s a question many job-seekers ask themselves and others when contemplating the idea of working with distributed teams. Effective remote working is a fine art. This type of work organization doesn’t come easily or intuitively, especially for startups. To start working at a remote company you need to have the right tools, organization, discipline, and coworkers.

Transportation 45

Transportation Education Technology 45

JivoChat

SEPTEMBER 29, 2019

How to work with remote teams? That’s a question many job-seekers ask themselves and others when contemplating the idea of working with distributed teams. Effective remote working is a fine art. This type of work organization doesn’t come easily or intuitively, especially for startups. To start working at a remote company you need to have the right tools, organization, discipline, and coworkers.

Transportation 40

Transportation Education Technology 40

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