Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Industry: Telecommunications. Wait times skyrocketed as a result and it was becoming too much to manage with the number of agents they had at hand. Free eBook.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

Babelforce

MARCH 26, 2020

Reduce waiting times! Well, this one is quite obvious… customers don’t want to wait! They don’t want to be left on hold, they want answers immediately at every given time of the day. You can learn more about automating surveys in babelforce’s free ebook: ‘ Your Guide to Automating SMS and IVR’). helphouse.io

Feedback 52

Feedback Customer effort Surveys B2C 52

CrazyCall

AUGUST 8, 2019

Average Waiting Time. Average handling time. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Average Waiting Time. How to calculate Average Waiting Time in the queue? Occupancy Rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

Comm100

APRIL 25, 2018

Compare that with the long and laborious process of dealing with large telecommunications companies. Often, you’ll explain your issue several times, the agents you speak to will ask for passwords which are long forgotten, and hold times are usually lengthy. Pinpoint Touchpoints That Cause Friction.

Self service 40

Self service Telecommunications CRM Customer effort 40