Customer effort eBook Telecommunications Wait times 
Babelforce
MARCH 26, 2020
The latter explanation seems to make the most sense since 75% of the general population claims that they would share a negative customer experience, while only 42% would recommend a company with which they had a positive experience (according to Colloque ). When to use CES in customer feedback. Omnichannel customer support!
Comm100
APRIL 25, 2018
Compare that with the long and laborious process of dealing with large telecommunications companies. Often, you’ll explain your issue several times, the agents you speak to will ask for passwords which are long forgotten, and hold times are usually lengthy. The Importance of Being a Low Effort Company.
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