Interactions

AUGUST 29, 2022

Virtual agents have come a long way. Secondly, we can expect the future of enterprise virtual assistants to expand capabilities for greater benefits to the business and the customer (and the agents). The post 4 ways that enterprise virtual agents will evolve appeared first on Interactions. But what’s next?

Virtual Agent 62

Virtual Agent Enterprise Self service Customer Care 62

Creative Virtual

OCTOBER 5, 2020

This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers. Also take a look at Part 2: Supporting Contact Centre Agents and Part 3: Supporting Employees.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Self service 52

Creative Virtual

JUNE 30, 2022

In their 2022 CIO survey, Gartner found that there is a broad demand for digital transformation across industries as well. If you’re looking to add conversational AI to your digital transformation strategy, check out the Guide to Selecting a Virtual Agent or Chatbot Vendor for expert tips.

Virtual Agent 52

Virtual Agent Chatbots Technology Surveys 52

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . A Gartner survey of service leaders found that investing in new and existing customer-facing channels and leveraging AI to enhance customer experience and operational excellence are top priorities for 2022. What is Customer Self Service? Cost Effectiveness.

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Self service Virtual Agent Customer centricity Chatbots 109

Cisco - Contact Center

AUGUST 3, 2020

This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub. Read their latest report.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Interactions

MAY 28, 2020

A recent survey by Deloitte asked people whether they agree with the statement: “I feel safe going to the store right now.” ” In the US, only 34% of those surveyed responded with “agree” or “strongly agree.” Are you ready for AI or Virtual Agents? Where can you automate?

Journey mapping 83

Journey mapping Virtual Agent Self service Government 83

Interactions

MAY 14, 2020

From conducting more business over video meetings, to doing more shopping via apps and over the phone, people’s behavior and perspective of virtual interactions has changed for good over the past few months. Changing Consumer Behavior. This month, we investigated just how much consumer behavior has changed since the pandemic.

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Virtual Agent Self service Contact Center Healthcare 71