eBook Journey mapping Surveys Virtual Agent 
Interactions
MAY 28, 2020
A recent survey by Deloitte asked people whether they agree with the statement: “I feel safe going to the store right now.” ” In the US, only 34% of those surveyed responded with “agree” or “strongly agree.” Are you ready for AI or Virtual Agents? What are the high and low points?
Comm100
FEBRUARY 16, 2018
According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. Other agent investment priorities include training (as listed by 57% of companies surveyed), quality monitoring and management (54%), dashboards (53%) and scheduling and forecasting (50%).
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