Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real. Healthcare consumers are overwhelmed and frustrated. And the looming threat of overpayments.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

Uniphore

SEPTEMBER 9, 2021

Healthcare. AI is already massively impacting the healthcare industry, enabling medical experts to provide more insightful diagnoses and treatment plans. This insight helps us analyze and predict accents, behavior and emotions, which, in turn, strengthens customer adoption and improves interactive voice response (IVR) systems.

Real estate 40

Real estate Interactive Voice Response Healthcare Chatbots 40

Fonolo

JANUARY 31, 2018

There’s some overlap with our recent post Chatbots Won’t Save Us From IVR Hell , we also covered chatbots in our most recent webinar.). For more on this topic, see our eBook Guide to Call Center Metrics. Key findings: “…The reason [machine learning. Our favorite chart: KPI Guide for Omni-Channel Contact Centers.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Noble Systems

MARCH 22, 2021

For many healthcare organizations, the call center is a patient’s first point of contact. Whether fielding inquiries, resolving issues, scheduling appointments, or administering triage, it is the agent’s responsibility to ensure that the patient interaction is positive. 6 Healthcare Call Center Technologies.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

Interactions

FEBRUARY 11, 2021

Especially for industries that deal with emotional topics, such as insurance, finances, and healthcare, the ability to show empathy throughout the entire customer journey can go a long way. Read our ebook to learn more. The post 5 Ways to Make Your Customers Fall in Love with Your Brand appeared first on Interactions.

Average Handle Time 71

Average Handle Time Finance Healthcare Technology 71

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. To learn more about Webex Contact Center, read our ebook.

Contact Center 123

Contact Center contact center solutions Analytics Entertainment 123

BlueOcean

MARCH 31, 2021

Sectors like online grocery and retail, networking and cybersecurity, and healthcare have all seen significant growth throughout the pandemic. 44% saw an increase in email communication, 29% saw an increased use of their IVR, 26% saw a greater use in their online livechat tools, and 20% saw more text/SMS use.

Customer Care 62

Customer Care Self service Contact Center Healthcare 62