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Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center

Cisco - Contact Center

This empowers contact centers to forecast for the unexpected easily and accurately, proactively analyze and adjust for daily realities, and make smarter decisions to manage critical business resources to optimize service levels. To learn more about Webex Contact Center, read our ebook. We’d love to hear what you think.

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Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

BlueOcean

For clients with complex care scenarios – whether that is enterprise customer success management or providing critical support direct to consumers – change is never taken lightly. What Service Level Metrics Are Most Relevant to Your Business Now? And how do you test the waters to see how they compare in the market?