Definition eBook First call resolution Service level 
aircall
JULY 7, 2021
Using these insights, you can create actionable plans on how to improve customer experiences—whether through increasing customer satisfaction ( CSAT ) ratings, customer effort score, service-level performance, or all of the above. 6 Types of Call Center Analytics. Self-Service Analytics.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Service Level.
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