Call Center Analytics: The Data-Driven Way to Put Customers First
aircall
JULY 7, 2021
Self-service analytics mine data from self-service communication channels, such as FAQs, blogs, and ebooks. Gut feelings can’t tell you how to exactly optimize your call center operations or how to reach your KPIs. And they definitely won’t tell you why one business decision is better than another. Self-Service Analytics.
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