ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. Virtual Call Center.

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Call Center Technology virtual call center Interactive Voice Response 52

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

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Best practices outsourcing Call Center virtual call center 62

Vcaretec

MAY 22, 2023

How Call center Services Offshore Can Benefit Your Business When you work with a contact center outsourcing provider, you're bringing on board a valuable employee. Our training, tools, and quality process guarantee that we can deliver a high-touch service while still being able to give excellent customer service.

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outsourcing Contact Center Inbound sales Call Center 52

Hodusoft

MARCH 22, 2023

Determine the right call center type for your business Create a business plan and set a budget Hire a team of qualified professionals and build them Select the right equipment and software Invest in additional tools such as PBX Switch, CRM, and workflow management tools Monitor performance and compare outcomes Start with the “Why?”

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Hodusoft

JUNE 21, 2023

This type of call center handles every type of call ranging from telemarketing sales calls to customer support calls. Companies or organizations that want to provide effective customer service as well as make sales calls can benefit from using blended call centers.

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aircall

APRIL 2, 2021

If you’re even thinking about setting up remote teams , a remote phone system is a tool you can’t live without. Furthermore, you also get a more robust set of voice calling features than you would if all your employees worked on-site using a PBX system. With a remote phone system, all your business tools are in one place.

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voip Interactive Voice Response virtual call center CRM 62

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Both are tools for customer service, and both involve the phone channels. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer.

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