Customer Support Meeting Service level Workload forecasts 
Playvox
JANUARY 11, 2024
Call center workforce management is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost.
Playvox
MAY 25, 2023
It allows a customer to contact the business based on a time that’s suitable for them and remain productive in their daily lives. For less urgent inquiries, customers lean on email as a preferred communication channel. We often hear the term “forecast” in relation to the weather. But what does it really mean?
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