Customer Support Interactive Voice Response Quality management Upselling 
Serenova
AUGUST 11, 2020
During the past decade, contact centers have begun to adopt new technologies such as cloud-based CRMs, intelligent IVRs, chatbots and true omnichannel capabilities , further highlighting the need for robust agent training to ensure employees are adept at interacting with customers in a variety of modalities. Conclusion.
Serenova
AUGUST 11, 2020
During the past decade, contact centers have begun to adopt new technologies such as cloud-based CRMs, intelligent IVRs, chatbots and true omnichannel capabilities , further highlighting the need for robust agent training to ensure employees are adept at interacting with customers in a variety of modalities. Conclusion.
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Enghouse Interactive
OCTOBER 27, 2021
Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs.
Enghouse Interactive
SEPTEMBER 3, 2021
Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities.
NobelBiz
MARCH 23, 2022
Customer Retention Rate : This figure reflects the number of customers you have been able to retain in all your campaigns. To calculate it, you deduct the number of lost customers from the number of converted customers. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services.
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