JustCall

APRIL 3, 2023

The rise of live chat and social media services may give one the impression that customer calls are a thing of the past. Similarly, 41% of the sales reps consider phones to be the most effective sales tool. Clearly, phone calls still play a huge role in customer service, and a contact center is incomplete without a call service.

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

Vcaretec

MAY 22, 2023

An industry that offers a wide range of sales and customer contact management services has evolved from what began as a technique to handle inbound sales queries. Sales and marketing are crucial for carrying out a variety of corporate responsibilities in the current environment of increasing commercial competitiveness.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

Grupo Noa

MAY 11, 2022

By outsourcing the customer-care service to a genuine call center, business owners can offer the best support to their customers. At quite a lucrative investment, they can receive highly professional customer support services from ace telemarketing ninjas. Save Time & Money . Advanced technology.

Call Center 52

Call Center outsourcing Inbound sales Telemarketing 52

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. Salesforce predicts that an overwhelming 92% of all customer interactions still happen over the phone. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. What are the benefits of using an inbound call center?

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more. This is where call center outsourcing plays a major role.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

OctopusTech

FEBRUARY 23, 2018

Inbound call center services are referred to one where a customer initiates to a call center to get his queries resolved whereas Outbound services are where call center agents make calls to prospective or existing customers. It also plays a significant role in bringing back customers. If yes, then your search is over.

Call Center 59

Call Center Telemarketing Inbound sales outsourcing 59

OctopusTech

MARCH 11, 2022

The main function here is to provide exceptional services to customers. The inbound customer support team will operate for a complete 24*7 and 365 days and solve all the queries of customers and offer them a great shopping experience. Operators check all the details of the problems and try to solve them.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62