Customer Support Engineering Schedule adherence Time management 
Serenova
AUGUST 25, 2020
An integrated workforce management system helps contact center leaders get a handle on the schedule adherence battle by building multi-channel schedules with shifts that address multiple activities across. This ultimately means better experiences for your customers. Supports schedule compliance.
Hodusoft
JUNE 7, 2024
But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more. This metric gives a detailed analysis of the utilized time by the agents across their shifts.
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