Customer Service Telemarketing Upselling virtual call center 
Quality Contact Solutions
DECEMBER 31, 1969
Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. You answer the phone, look up answers for customers or prospects, solve problems, enter orders, upsell or cross sell, and note all the details in your CRM. Well… not really.
Global Response
MAY 1, 2023
That’s an inbound call center, and it’s one of the most common call center models. Inbound call centers manage incoming customer communications, either by phone or multiple channels. This can be marketing and sales related, or it can be related to service and support.
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