Eptica
OCTOBER 30, 2015
In contrast, telecoms companies, such as wireless providers, manage networks with thousands of different pieces of equipment, some of which they own, and some of which can be run by other people. A service such as a hotel room or a flight comes with physical attributes such as a comfortable bed, extra legroom or entertainment systems.
Eptica
AUGUST 5, 2016
Based on consumer research into how customer experience strengthens loyalty, it shows both individual company scores and how the wider economy is performing. Looking through the research, I can see four key trends for CX and customer service professionals to focus on: 1. This shows in their performance within the Index.
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Brad Cleveland Blog
JULY 31, 2015
IoT refers to the connection of wireless devices to the Internet and to each other. These devices have the ability to sense their environment, … Continue reading → The post How Will the Internet of Things Affect Customer Service? appeared first on Brad Cleveland.
Brad Cleveland Blog
JULY 31, 2015
IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.
Brad Cleveland Blog
JULY 31, 2015
IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.
Pointillist
OCTOBER 22, 2018
mPath aims to provide AI-based technology to scientifically measure customers’ experiences even when they don’t describe it themselves. Artificial intelligence has the ability to transform the customer feedback survey into a context-aware instrument for customer engagement. Analyze Customer Experience Metrics Regularly.
Calabrio
JANUARY 6, 2016
Prediction #3: Self-service is the key to success. The expansion of self-service options—from the traditional IVR to website help to community-based tech support (what some call “social customer service”)—will also increase, enabling customers to get fast answers to their questions, especially routine ones, without human interaction.
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