CSM Magazine
JANUARY 19, 2018
Could social media be realizing its true calling as the ultimate customer service channel? Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. For full-service carriers, T-Mobile ranks highest with a score of 828. Study Rankings.
ShepHyken
MARCH 4, 2024
.” About: Chad Jensen is the president of Round Room , TCC , and Wireless Zone. He is a dedicated leader who prioritized the well-being of his employees and customers during the global pandemic. Before his current position, Chad held roles of increasing accountability, including running finance, supply chain, IT, and HR.
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Contact Center Pipeline
APRIL 5, 2018
Companies that utilize contact centers understand the value of maintaining skilled employees, since customer service tends to be an industry with a high amount of worker “churn.” The health and well-being of contact center personnel is therefore a high priority.
ShepHyken
NOVEMBER 5, 2018
Each week I read a number of customer service and customer experience articles from various resources. The Secret Sauce to Customer Experience is a Blend of Four Ingredients by Joseph Michelli. That is what will turn a good customer experience into a great customer experience. On Hold for 45 Minutes?
ShepHyken
JANUARY 22, 2018
Each week I read a number of customer service and customer experience articles from various resources. 10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. How Customer Service Can Turn Angry Customers into Loyal Ones by Wayne Huang, John Mitchell, Carmel Dibner, Andrea Ruttenberg, and Audrey Tripp.
CSM Magazine
JUNE 7, 2023
Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services to its customers.
Bright Pattern
MAY 31, 2018
To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary.
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