aircall

MARCH 6, 2018

Recognizing your current agents’ individual strengths and skill sets is the first step toward taking your customer service from “surviving” to “sustained success.”. Who are the technical troubleshooters, who are the product experts, and who are the front-line, rapid-responders?

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Recognizing your current agents’ individual strengths and skill sets is the first step toward taking your customer service from “surviving” to “sustained success.”. Who are the technical troubleshooters, who are the product experts, and who are the front-line, rapid-responders?

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

Call Center Pros

NOVEMBER 12, 2018

Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. The landscape of customer service is drastically changing.

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

aircall

MARCH 6, 2018

Recognizing your current agents’ individual strengths and skill sets is the first step toward taking your customer service from “surviving” to “sustained success.”. Who are the technical troubleshooters, who are the product experts, and who are the front-line, rapid-responders?

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48