aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. When strategically growing your support team, patience and planning are the key takeaways.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. When strategically growing your support team, patience and planning are the key takeaways.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

Call Center Pros

NOVEMBER 12, 2018

Have you ever talked to a customer service representative who you could tell was just reciting answers off a script? A / B tests are also good for testing different messages or scripts. ” The moral of the story? It can make you feel like they aren’t really listening to you. Do not go overboard.

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. When strategically growing your support team, patience and planning are the key takeaways.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48