Babelforce

MAY 18, 2022

In this post: Call center forecasting fundamentals Workload forecasting Workforce forecasting How to increase call center forecast accuracy. Call center forecasting fundamentals. Call center forecasting helps managers align demand and supply, optimizing cost and profit performance. Service level goal.

Workload forecasts 52

Workload forecasts Call Center Average Handle Time Abandon rate 52

Playvox

JANUARY 11, 2024

As customer interactions and support have become more complex, and contact centers provide omnichannel support, call center leaders need a better way to maximize agent performance, gain operational efficiencies, and deliver an outstanding customer service experience. Is WFM the Fountain of Youth?

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Playvox

MAY 25, 2023

In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. New ways to improve customer retention and loyalty, as well as increase the customer base and boost customer satisfaction levels, are always popping up. How Does This Impact Omnichannel Forecasting?

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55

Babelforce

APRIL 13, 2022

What types of business forecasting are there? Types of business forecasting are dependent on what you want to predict about the future. Every business forecast focuses on a particular outcome or call center metric. Here are the different types of business forecasting: General business forecasting.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52