Customer Service Metrics Morale Workload forecasts 
Playvox
JANUARY 11, 2024
As customer interactions and support have become more complex, and contact centers provide omnichannel support, call center leaders need a better way to maximize agent performance, gain operational efficiencies, and deliver an outstanding customer service experience.
Playvox
MAY 25, 2023
In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. New ways to improve customer retention and loyalty, as well as increase the customer base and boost customer satisfaction levels, are always popping up. How Does This Impact Omnichannel Forecasting?
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