Customer retention, Inbound sales, Scripts and Upselling

Inbound vs. Outbound Calls: Which Is Right For Your Business?

JustCall

APRIL 3, 2023

Businesses usually have a team of inbound customer service representatives who help customers with their questions and issues. Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. What are Outbound Calls?

Inbound sales

Inbound sales Telemarketing Technical Support Contact Center

Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.” Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%.

Call Center

Call Center Outbound sales Feedback Best practices

Customer Contact Central

Inbound vs. Outbound Calls: Which Is Right For Your Business?

Why Call Center Quality Assurance Is So Important

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