Balto

AUGUST 3, 2022

High employee churn and low customer satisfaction can cost a company an outsized amount of money a year in real or unrealized revenue. Create your own user feedback survey. Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

SmartKarrot

MAY 21, 2021

Accelerate customer lifetime value by defining the customer journey across all customer segments up to enterprise. Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis.

industry standards 10

industry standards Metrics Upselling Enterprise 10

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Education Services Group

JULY 29, 2020

Do use a mix of both brand and personal communications When I say brand communications, I mean messages that are delivered to customers on behalf of your entire company, or a department within the company (like Customer Success or Product). Examples would be monthly product updates, quarterly newsletters, or upsell campaigns.

Marketing 52

Marketing industry standards Surveys Upselling 52

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64