Remove Customer retention Remove Customer Support Remove Finance Remove Strategic Value
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Predictions for Customer Success in 2019

ChurnZero

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. 16.) ” – Jonas Stanford, Director of Customer Success at Unbounce.

SaaS 73
article thumbnail

Predictions for Customer Success in 2019

ChurnZero

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. 16.) .” – Jonas Stanford, Director of Customer Success at Unbounce.

SaaS 49