Customer Experience Quality management Self service Virtual Agent 
DMG Consulting
MARCH 11, 2022
2022: The Year Dedicated to Improving the Customer Experience. On an annual basis, in the November/December time frame, DMG Consulting (DMG) conducts a worldwide survey of contact center and enterprise executives and managers to identify their top operational and technology investment priorities for the coming year.
DMG Consulting
JULY 19, 2017
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 Intelligent Virtual Agent Product and Market Report.
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TechSee
APRIL 21, 2021
AI call center solutions are expected to reduce agent training time and streamline the entire support process, resulting in a more satisfying customer experience. Computer Vision AI-Based Self-Service. AI is reshaping the enterprise approach to self-service.
DMG Consulting
SEPTEMBER 24, 2021
There are times, as was the case during the pandemic, when it’s inappropriate to survey customers, which left companies in the dark when they had no other way of tracking and measuring the customer experience. In other cases, it is because the organization is limited to examining what happens in its voice channel only.
DMG Consulting
MARCH 30, 2021
Enterprises need to continue to focus on enhancing the customer experience (CX) in all touchpoints, not just in the contact center. The new generation of self-service solutions should be backed by digital-first support organizations, with phone-based service available as the channel of last resort.
DMG Consulting
APRIL 13, 2022
There are times, as was the case during the pandemic, when it’s inappropriate to survey customers, which left companies in the dark when they had no other way of tracking and measuring the customer experience. In other cases, it is because the organization is limited to examining what happens in its voice channel only.
DMG Consulting
MARCH 10, 2023
As enterprises tighten budgets due to the troubled economy, contact center leaders are under greater pressure to improve productivity while enhancing the customer experience (CX). Analytics-enabled quality management (AQM) (a.k.a. automated quality management). Intelligent virtual assistants.
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