Kayako

JULY 27, 2017

As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. Customer satisfaction score (CSAT).

Metrics 80

Metrics SaaS Surveys Enterprise 80

Calltools

MAY 29, 2019

So then what is SaaS and what does it have to do with Dropbox? Software as a service (SaaS), exists, in part, in “the cloud” and is well-known in the world of business. If you aren’t adopting SaaS into your business yet, you’re probably behind your competition. What is SaaS?

SaaS 15

SaaS outsourcing CRM Technology 15

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Jack Wang , CEO, Amazing Beauty Hair.

Customer retention 21

Customer retention Consulting Consulting Marketing 21