NobelBiz

APRIL 9, 2024

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry.

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Select VoiceCom Blog

NOVEMBER 28, 2023

Drawbacks of robocalls While robocalls offer convenience for call centres, they still aren’t the perfect telemarketing solution. Can disturb recipients when unwanted, irrelevant, or frequent Robocalls are typically unsolicited, which can frustrate many customers. Here are some reasons why the use of robocalls can backfire.

Telemarketing 52

Telemarketing Banking Government Telecommunications 52

NobelBiz

SEPTEMBER 12, 2023

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. To calculate the average talk time, you can use the formula: Average talk time = (Total customer handling time – hold time – wrap-up time)/total calls handled.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

JustCall

APRIL 5, 2023

10 Do bear in mind that these ratings only offer a high-level view of the overall customer experience. Be sure to go through what customers have to say in detail so that you do not miss out on something enlightening. As a result, telemarketers can curate smart drip campaigns that yield better results. 5 Get VoIP 4.5/5

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Interactive Voice Response Contact Center APIs Analytics 52