CSM Magazine

FEBRUARY 16, 2023

Billing Specialist Billing specialists work closely with customers to ensure accurate billing information is provided upon request such as payment terms and accounts payable related issues while providing an expedited response time for any discrepancies found within customer invoices or payments prior to processing payment requests.

Technical Support 52

Technical Support Engineering industry standards Accountability 52

aircall

MARCH 1, 2021

Plus, 71% of consumers would decrease their support for a brand if they don’t have a human customer service representative available to speak to at all. . By asking: What defines good customer service skills? In the broadest strokes, having good customer service skills means: Swiftly and accurately resolves issues and concerns.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. It was refreshing to get new and different perspectives from outside of our organization, and at the same time felt validating to give feedback that other people agreed with or read that they do something similar. Inter-Departmental Collaboration.

Best practices 105

Best practices industry standards Customer centricity Sales 105