Customer emotions, Morale, Quality management and Training

6 Ways to Uplevel Your Contact Center in 2023

CSM Magazine

DECEMBER 15, 2022

Fostering a positive and empowered work culture can help improve employee morale and engagement, which can, in turn, improve the overall performance of your contact center and your customers’ experience. This use of AI dramatically improves the efficiency and effectiveness of quality assurance.

Contact Center

Contact Center Customer emotions Quality management Morale

The importance of emotional intelligence in the contact centre

Enghouse Interactive

APRIL 30, 2021

EI is not something that you just learn once – it needs to be constantly worked at and has to be supported by the culture of your contact centre if you are to gain consistent benefits, both internally and with customers.

Analytics

Analytics Customer emotions Employee engagement Chatbots

Customer Contact Central

6 Ways to Uplevel Your Contact Center in 2023

The importance of emotional intelligence in the contact centre

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