VocalCom

JULY 31, 2017

Taking the perspective of the customer is essential to understanding his experience with a brand. For this reason, many companies are using customer journey mapping to study the user experience and learn where improvements can be made. Here are five key benefits of customer journey mapping.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

JustCall

MAY 14, 2020

You can map your customer’s journey going through these touchpoints. First, segregate your customer base into groups based on age, demography, or on the basis of problems faced during COVID. Thus tracing the journey map helps your agents to improve and provide a better experience.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

You can map your customer’s journey going through these touchpoints. First, segregate your customer base into groups based on age, demography, or on the basis of problems faced during COVID. Thus tracing the journey map helps your agents to improve and provide a better experience.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. What are Customer Analytics Tools?

Analytics 51

Analytics Journey mapping Multichannel Government 51