JivoChat

APRIL 28, 2021

An essential aspect of customer service is engaging with customers where they are when they need you. From email, social media, live chat , or text messaging, having a customer support presence on the right platforms is crucial nowadays, with 90% of customers claiming they want omnichannel customer service.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. How a CSAT survey can look like. Image by Retently.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

3CLogic

JANUARY 24, 2024

AI in customer service does have its limitations. As explained by Aragon Research , “the major challenges in AI often revolve around information quality and integrity, ethics, change management, security, and governance.” With AI-powered sentiment analysis, the customers’ emotional responses throughout every interaction are provided.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

ShepHyken

DECEMBER 4, 2017

My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. Forget Happiness, This Is the Top Emotion for Customer Support by Jeff Toister.

Customer Service 0

Customer Service Government Customer emotions Marketing 0

Balto

SEPTEMBER 12, 2023

Fintech providers have stormed the market with efficient systems and seamless customer support experiences. Evolving customer expectations. Striking a Balance: Data Security and Customer Convenience Customer convenience shouldn’t come at the expense of compromised data security.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52