The 15 Essential Customer Success Metrics & KPIs (How to Measure & Improve Them)
ProProfs Blog
APRIL 17, 2020
For example, you need access to metrics like NPS, average response time and others like it to make sure you come up with relevant strategies that help you retain more customers. In one of the surveys too, 47% of business owners find customer satisfaction to be one of the most important metrics to measure success.
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