Spearline
NOVEMBER 2, 2021
Customer experience It’s important to get the basics right. There are many tactics for improving customer experience. Improved CX raises CSat (customer satisfaction) levels, NPS (net promoter score), and CES (customer effort score). These provide a more streamlined experience for customers.
Spearline
NOVEMBER 12, 2018
What impact would that have on your customer experience? Customer experience. In a Gartner webinar recently on customer service technology trends, one of their analysts referenced their prediction that about 40% of the new applications for chatbots and virtual assistants being piloted this year would be abandoned by 2020.
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Pointillist
JULY 25, 2018
Customer journey analytics is a new technology and many companies are grappling with the same questions. I will endeavor to answer these questions and help you plan your customer journey analytics implementation strategically through this two post series. Pick a mix of financial, customer and operational metrics.
aircall
SEPTEMBER 12, 2016
Maximise online sales opportunities. The primary goal of each and every business is to drive sales, and this is one of the strongholds of click- to- call technology. Click to call is different and unique compared to most of the other technologies which demand significant upfront capital investment. Sales representatives.
Pointillist
JULY 25, 2018
Customer journey analytics is a new technology and many companies are grappling with the same questions. I will endeavor to answer these questions and help you plan your customer journey analytics implementation strategically in this post. Pick a mix of financial, customer and operational metrics.
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