Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
Comm100
SEPTEMBER 28, 2022
Read on to learn which live chat KPIs will be most useful to the development of your customer service team so you can optimize your live chat experience. By making sure that agents are logging in on time, you can also identify any potential need to reschedule. How much time are your agents spending in “away” mode?
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