Remove Agent Empowerment Remove Customer effort Remove Morale Remove Wait times
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How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences

SharpenCX

87% of employees who are happy with their jobs are willing to work extremely hard for their company’s customers. When your agents work hard for your customers, they reduce customer effort and build positive customer relationships. Internally, it breaks down team morale. Reduce your wait times.